Lolo have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase or correct order & customer details to match records. To start a return, you can contact us at shop@lolo.com.au

Reach out to us for any return question at shop@lolo.com.au or call 03 9006 3888

Damages and issues
Please inspect your order once received and contact us at shop@lolo.com.au if the order is damaged, is the wrong item or not what you expected. We will help to resolve the issue.

Exceptions / non-returnable items
Lolo cannot accept returns of earrings or personal care products unless they are damaged. 

Exchanges
The quickest way to ensure seamless exchanges is to return the item you have (within 30 days from purchase), and once the return is accepted by us, make a separate purchase for the new item.

Refunds
When your refund has been approved and processed, you’ll be automatically refunded on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shop@lolo.com.au or call 03 9006 3888.